Send the details in one go

Request a repair assessment

Complete the form and attach clear photos so I can understand the fault before contacting you.

What happens nextThe form will be reviewed and you will be contacted within the next few days.Submitting this form does not confirm an appointment.

Before sendingCheck that your area is covered

Before you start

It should take about five minutes.

Have your postcode and a few clear photos ready. Required questions are marked with an orange asterisk.

1. Your details

First name *Surname *Mobile number *Email address *Address line 1 *Address line 2Town or city *County *Postcode *Preferred way to contact you *

2. About the furniture

Furniture type *Recliner type — if applicableManufacturer or brandNumber of seats affectedIs the furniture stuck open? *When did the problem start?Describe the fault *

3. Add clear photos

Please upload JPG, JPEG or PNG photos only. The total for all photos must be under 10 MB. Secure photo links are included with the enquiry and remain available for 30 days.

Whole furnitureStand back so the complete chair or sofa is visible.

Problem areaShow the damaged part and some of the area around it.

Parts and labelsInclude the switch, handset and any accessible labels.

Full view of the furniture *The fault or damaged area *Switch or handsetManufacturer or component labelUnderneath or mechanism, if safely accessible

Please don’t move or lift heavy furniture to take a photo. Don’t include people, personal documents or your address in the pictures.

4. Send the request

The form will be reviewed and you will be contacted within the next few days with advice, possible prices or an appointment option.

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